Terms and Conditions – Allentown Cleanup Team

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using our company website, you agree to follow these Terms and Conditions. These rules apply to all visitors and users of the site. We may update these terms occasionally to reflect changes in our business or local laws. If you continue to use the platform after we post updates, it means you accept the new rules.

If you do not agree with any part of these terms, you should stop using the site immediately. We recommend checking this page regularly to stay informed about your rights and responsibilities while interacting with our digital content and services.

Services

Allentown Cleanup Team provides professional restoration for property damage. Our work includes on site assessments for water, fire, and mold issues. We determine the scope of work based on our initial findings and industry standards. Sometimes we use third party vendors or subcontractors to complete specific repairs or reconstruction tasks.

Service availability depends on your location and the size of the project. While we strive to restore your property to its former state, we cannot guarantee that every material can be saved. We provide realistic expectations based on the type of damage found during our inspection and testing.

Quotes, Billing, and Payment

We provide estimates based on the visible damage at the time of inspection. A final invoice may differ if hidden issues are found once we begin the work. We use change orders to document any extra costs or repairs needed during the project. Some jobs may require a deposit before we start the drying or cleaning process.

We accept standard payment methods and expect balances to be paid upon completion of the work. Late payments may result in extra fees or interest charges. If you have a dispute regarding a bill, you must notify us in writing within ten days of the invoice date.

Insurance and Claims Assistance

Our team helps you by providing detailed documentation and photos for your insurance company. We work to make the claims process smoother by showing the exact damage we found during our assessment. However, we do not have control over your insurance provider.

Their decisions regarding approvals and payments are independent of our company. We do not guarantee that your insurer will cover the full cost of the restoration work performed. You are ultimately responsible for the total balance of the work if the insurance company denies any part of the claim. We provide the facts to help you get a fair review.

Scheduling, Access, and Site Conditions

We set access windows for our crews to enter your property and perform repairs. You must ensure that our team has permission to enter and that utilities like water and electricity are turned on. Please keep pets and minors away from the work areas for their safety.

We may pause work if we find hazardous conditions like asbestos or structural instability that were not previously known. Our technicians need a safe environment to work effectively. If access is denied during a scheduled window, we may charge a rescheduling fee to cover our time and travel costs.

Health and Safety

We follow IICRC standards to ensure your home is treated correctly. Our technicians wear appropriate PPE such as masks and gloves during cleanup. We use containment barriers, negative air machines, and HEPA filtration to keep contaminants from spreading. Our crew also uses EPA registered disinfectants to sanitize affected surfaces.

We comply with all local health and safety rules in Allentown, Pennsylvania to protect our workers and your family. If we set up safety equipment, please do not move or turn it off as this could lead to improper drying or air quality issues in your home.

Customer Responsibilities

You play a key role in the success of the restoration project. We ask that you move all valuables and breakable items out of the work area before we arrive. Please disclose any preexisting issues like old leaks or structural damage that might affect our work.

It is important to follow the safety instructions and drying guidance provided by our technicians. This includes keeping our industrial fans running as directed. If you turn off equipment or ignore safety advice, it may slow down the drying process and could lead to mold growth or other secondary damage.

Warranties and Disclaimers

We offer a limited warranty on our workmanship for a specific period after the job is done. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature or the failure of third party materials.

If a new leak occurs after we have finished our work, it is not covered by our initial service agreement. We do our best to find all moisture, but we are not liable for issues that arise from sources outside our original scope of work.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service that caused the issue. To the extent allowed by law, we are not responsible for indirect or consequential damages. This includes things like lost wages or the cost of staying in a hotel while work is performed.

We work carefully to protect your property, but restoration involves heavy equipment and moving materials. Our goal is to provide professional results while limiting any extra stress on your home. This limitation helps us keep our services affordable for all neighbors in the local area.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please give us at least twenty four hours of notice. We may charge a fee for late cancellations to cover our planned labor and scheduling costs. Emergency work is handled differently because we move quickly to stop active damage.

Once emergency extraction or stabilization has started, the job cannot be canceled without paying for the work already completed. We try to be flexible with your schedule, but we must also manage our crew’s time so we can help other families in the community who are facing emergencies.

Intellectual Property

All text, images, and logos on this website belong to Allentown Cleanup Team or our licensors. You may not copy, share, or use any part of this website without our written permission. This includes our blog posts, service descriptions, and company marks.

We work hard to create original content that helps our customers understand the restoration process. Using our intellectual property without authorization is a violation of these terms. We protect our brand and our creative work to ensure our customers receive accurate information directly from our local team of experts.

Privacy and Data

We respect your privacy and handle your data according to our separate privacy policy found on this site. We collect information to manage your project and communicate with your insurance company. This includes taking job photos and writing reports that show the progress of the restoration.

These records are used for documentation and insurer reviews to help you with your claim. We keep your personal details secure and do not sell them to outside companies. By using our services, you agree that we may use project data to complete the work and satisfy legal requirements.

Third Party Links and Tools

Our website might mention external resources or tools that we find helpful. These links are provided only for your convenience. We do not control these outside sites and are not responsible for their content or their privacy practices. You use these third party resources at your own discretion and risk.

We do not endorse every opinion found on external sites. We suggest reading the terms and privacy policies of any other website you visit. Our focus remains on the quality of the restoration work we provide directly to you in our local service area.

Changes to These Terms

Allentown Cleanup Team may update these Terms and Conditions at any time. We will post any revised terms on this page so you can stay informed. The latest version will always be the one that applies to your use of our website and services.

If you continue to use our platform after we post changes, it means you accept the updated terms. We recommend checking this page every few months to see if any rules have changed. We want to be transparent about how we run our business and interact with our clients online.

Governing Law and Dispute Resolution

The laws of Allentown, Pennsylvania govern these terms and any issues that arise from them. If there is a disagreement, we both agree to try and settle it through good faith negotiation first. This means we will talk and try to find a fair solution before taking any formal legal action.

If we cannot reach an agreement, any formal disputes must be handled in the local courts of our state. This helps resolve problems quickly and fairly within the community where the work was performed. We value our relationship with our neighbors and prefer open communication.

Contact

If you have any questions about these Terms and Conditions, please write to us. You can send your written inquiry to our office at 754 Roble Rd #150, Allentown, PA 18109, United States. We will review your letter and provide a response as soon as possible.

Please use this postal address for all formal requests or questions regarding our website rules. We do not accept legal notices or term inquiries through our online contact forms. Using the mail ensures your request is documented and handled by the right person in our management team.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid or cannot be enforced, the rest of the terms will stay in effect. These Terms and Conditions make up the entire agreement between you and Allentown Cleanup Team regarding the use of our website.

They replace any older agreements or discussions we might have had. This ensures that everyone follows the same set of clear rules. Our goal is to provide a consistent and professional experience for every customer who visits our site or hires our team for restoration work.

Force Majeure

Allentown Cleanup Team is not responsible for delays or failures to perform our work caused by events beyond our control. This includes things like severe weather, natural disasters, or government actions. If a major storm or regional emergency prevents us from reaching your property on time, we will contact you as soon as it is safe to do so.

We work hard to stay on schedule, but safety and external conditions must come first. We will resume our services as soon as the situation allows and will keep you updated on our new arrival time.