Privacy Policy – Allentown Cleanup Team

Privacy Policy For Our Water Restoration Company

Who We Are

Allentown Cleanup Team provides expert restoration services to help residents and businesses recover from water, fire, and mold issues. Our mission is to repair property damage quickly and safely. This policy explains how we collect and protect your data on our website.

It also covers how we use that data within Allentown, Pennsylvania and the surrounding areas. We take your privacy seriously while we work on your property. By using our site, you agree to the practices described here. We want you to feel comfortable as we handle your emergency restoration needs.

Information We Collect

We collect several types of data to provide our restoration services. This includes your name and contact details when you ask for an estimate. We also gather job and property details like your home address and the type of damage you have. Our team often takes photos and creates documentation of the damage for insurance claims.

We also collect device data such as your IP address and how you use our website. We use cookies to understand how visitors interact with our pages. Sometimes we receive information from service partners like insurance adjusters or plumbing contractors who refer your case to us.

How We Use Information

We use your information to deliver the restoration services you requested. This includes scheduling our crew to visit your home and providing accurate cost estimates. We use photos and notes to create insurance documentation for your claim. Your data helps us manage billing and process payments through secure systems.

We also use information for quality control to ensure our repairs meet high standards. Some data helps us prevent fraud and keep our website safe for all users. We may use your feedback to improve our tools and customer support. Finally, we keep records to follow legal rules and safety regulations in our industry.

Cookies and Similar Technologies

Cookies are small files that sit on your computer or phone. They help our website remember your preferences and understand which pages are popular. We use basic cookies to make our site work correctly. Some cookies help us see how people find our website through search engines.

You have options to limit or clear these tools through your browser settings. You can choose to block all cookies if you prefer. Please note that some features of our website may function differently if you turn them off. Managing your cookies gives you more control over your online data.

Sharing and Disclosure

We share your information only when it is necessary to complete your restoration project. This includes sharing details with subcontractors who help with repairs or specialty cleaning. We also send photos and documentation to your insurance company with your permission.

We use secure payment processors to handle your bills. We may share data to meet safety needs or if a law requires us to do so. Our company does not sell your personal data to outside marketing firms. We only disclose what is needed to get your property back to normal and keep our business running safely.

Data Retention

We keep our business records for as long as we need them for operational and legal reasons. Some documents like tax records or insurance contracts must be kept for many years. Other information like initial site photos may be kept to assist with future warranty questions.

Retention periods vary depending on the type of document and local regulations. Once we no longer need the data for safety or tax purposes, we dispose of it securely. We balance our need to keep accurate job files with your right to privacy. This ensures we have the history of your home repairs if you ever need it again.

Your Choices and Rights

You have practical options regarding the information we hold about you. You can ask to access or update your contact details at any time. If you want us to delete certain records, you can make a request. We will do so as long as the law does not require us to keep them for tax or safety reasons.

You can manage how your browser handles cookies to limit tracking. If you have a specific request, you can submit it by postal mail to 754 Roble Rd #150, Allentown, PA 18109, United States. We will review your request and get back to you.

Security

We use several safeguards to protect your personal information from unauthorized access. Only employees who need your data to perform their jobs are allowed to see it. We provide training to our staff on how to handle client files safely. Our company uses reasonable technical and physical protections for both digital and paper records.

We keep our office and computer systems locked and monitored. However, no method of storage or transmission over the internet is perfectly secure. We work hard to stay updated on new safety measures to keep your property and personal details private.

Children’s Privacy

Our restoration services and our website are not intended for children. We do not knowingly collect information from anyone under the age of eighteen. Our accounts and service contracts are meant for adults or authorized property representatives. If we learn that a child has provided us with personal data, we will take steps to delete that information immediately.

We encourage parents to monitor their children’s online activities. Our work focuses on helping homeowners and business managers solve complex property issues which requires adult communication and legal consent.

Data Transfers

Our company operates locally, but we may use digital vendors located in other areas to store data or process emails. This means your information might be processed by service providers in different states. We use reasonable measures to ensure these vendors protect your information during these transfers.

We choose partners who follow high security standards. This helps us maintain a reliable website and keep our records organized. Your data is still handled according to our privacy rules even when it is stored on a secure cloud server managed by a trusted partner.

Changes to This Policy

Allentown Cleanup Team may update this privacy policy from time to time. We might change our practices as technology or laws change. The latest version of this policy will always appear on this page for you to read. We will update the date at the bottom so you know when the last change happened.

If you continue to use our website after we make these changes, it means you accept the new terms. We suggest checking this page occasionally to stay informed about how we protect your data. Your privacy remains a top concern for our family business.

Contact Us

If you have questions about your privacy or want to make a data request, please write to us. You can send a letter to our office location. Our address is 754 Roble Rd #150, Allentown, PA 18109, United States. We will respond to your written inquiry as quickly as possible.

Please do not send sensitive information like bank details through the mail. We are happy to explain how we handle your information or help you update your records. We prefer using postal mail for these requests to ensure your identity is verified correctly.

Definitions

Personal information is any data that can identify you as a specific individual. Processing refers to any action we take with your data like collecting, storing, or sharing it. Service providers are outside companies we hire to help us run our business or fix your home. Cookies are small text files that websites place on your device to remember your visit.

Moisture mapping is a technical process we use to track water damage through walls and floors. IICRC refers to the global organization that sets the standards for the restoration industry. These terms help you understand how we talk about your privacy and our work.